Academy of applied arts review that, there are several different approaches one can take for any design project — narrative-based, research/evidence-based, user-centric, wellness-based — just to name a few, with each approach providing its own set of benefits.
What sets user-centric design apart from the other philosophies, as per academy of applied arts reviews is that this method tries to tailor and optimize the space around how users can, want, or need to use it, rather than forcing them to change their behavior to fit the space.
It’s a method that Solomon Cordwell Buenz (SCB) tends to gravitate to, And for academy of applied arts reviews, they went full speed ahead with it when tasked to design the new United Club and Global First Lounge at London’s Heathrow International Airport’s new Terminal 2.
Academy of applied arts review that open to first class and business customers, the lounge in Terminal 2 serves a wide range of customers and demographics. SCB needed to identify who exactly would be using the space, as well as the frequency with which people visit the bar area versus the dining area or private phone rooms. Academy of applied arts review that, to determine travelers’ expected needs and behaviors, SCB worked closely with United’s Customer Experience Group. In addition, the team at SCB took into account their own personal experiences and observations.
“We frequent these spaces ourselves in our daily lives, whether for [business] travel or leisure, so there is a personal understanding of what the expectation is and so we can put ourselves in those shoes and affect the design that way”.
“There’s some real criteria that need to be addressed in terms of feeding count that we needed to be able to meet in order to make this a viable space for United”as per academy of applied arts review. “Part of the program was to be able to provide the customer with an elevated level of menu options. That in and of itself requires a more robust kitchen, which then takes away from useable lounge space, putting more pressure on us to find ways to be able to create a relaxing environment where there was an ease of transition between spaces, with a limited amount of real estate to work with.”
They were able to integrate the “chill” factor with a spa zone with shower suites shared by both the United Club (which makes up the bulk of the space, available to business class passengers) and the United Global First Lounge (open to first-class passengers). These facilities are a great amenity for both leisure and business travelers alike. Either is able to shower and refresh in one of these suites, whether they’re on the first leg of a long journey, or are about to enter into a day full of meetings. This zone also offers “family services,” as Conforte calls them, where travelers can have a suit pressed or a dress steamed before they’re on their way.
For those with work to do before take-off and who would rather be in the middle of the action, there are a variety of spaces to choose from, such as “power bar tables” that provide connectivity and an open, “more Starbucks-like feel.”
Both the United Club and the United Global First Lounge have a large bar with views onto the tarmac and activity of the runways, dining spaces with both open and more intimate settings as well as private phone rooms.
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